FAQ Raden11 – All Answers Are Here

Not allowed. Each person may only have one active account on Raden11. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being blocked, including any balances within them. If you are having issues with an existing account, please contact our support team.

Log in to your account and open the menu Account Settings, then select the section you wish to update. Password changes require confirmation of your current password first. To update your registered email or phone number, additional verification may be required for account security.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You will need to upload a valid government-issued ID (National ID, Driver's License, or Passport). The name on your ID must match the name on the registered bank account or e-wallet. Verification is usually completed within 15–30 minutes.

On the Login, click the "Forgot Password" link. Enter your registered email or phone number and recovery instructions will be sent immediately. If you don't receive the email within a few minutes, check your spam folder. If the issue persists, contact our support team via live chat.

Yes. Raden11 can only be used by individuals who are 18 years and above. This is an absolute requirement with no exceptions. Accounts found to be used by underage users will be permanently blocked and all related transactions will be voided.

You can use the Self-Exclusion feature on the Responsible Gaming to temporarily or permanently deactivate your account. For full account closure, contact the support team via live chat. Make sure your balance is withdrawn before the closure process.

Raden11 supports a wide range of popular payment methods in Indonesia, including:

• E-wallet: DANA, OVO, GoPay, ShopeePay
• QRIS (all e-wallets that support QRIS)
• Bank transfer: BCA, BRI, BNI, Mandiri, and other banks
• Virtual Account

Available methods may vary depending on the time and any promotions currently running.

Deposits via e-wallet (DANA, OVO, GoPay, ShopeePay) and QRIS are typically processed within seconds to 2 minutes. Deposits via bank transfer or Virtual Account generally take 1–5 minutes after payment confirmation. If your balance hasn't been credited after 15 minutes, contact our support team with your transfer receipt.

The minimum deposit amount varies by payment method, generally starting from Rp 10,000. For maximum limits, each payment method has its own terms set by the payment provider. Full deposit details are available on the Deposit.

Log in to your account and open the menu Withdrawal, select your registered withdrawal method, enter the amount you wish to withdraw, and confirm. Withdrawals to e-wallets are typically processed within 5–15 minutes. Bank account withdrawals take 15–60 minutes. Ensure your KYC is verified before making your first withdrawal.

Raden11 does not charge any additional fees for deposits or withdrawals. However, payment providers or banks may have their own fee policies that are outside our platform's control. Always check the fee policy of your chosen payment method.

A withdrawal may be declined for several reasons: KYC not yet verified, account name does not match your ID, pending bonus rollover requirements, or additional security checks. Check the notifications in your account dashboard for details on the rejection, or contact support via live chat for direct assistance.

The welcome bonus is automatically available to all new members who make their first deposit. Once your deposit is verified, the bonus is instantly credited to your account balance. Make sure you have read the rollover terms on the Promotions before using any bonus to avoid issues during withdrawal.

Rollover is the total wagering amount you need to reach before you can withdraw funds derived from a bonus. For example, if you receive a Rp 100,000 bonus with a 5x rollover, you need to place a total of Rp 500,000 in bets (on any eligible games) before the bonus can be withdrawn. Rollover details for each bonus are listed on the Promotions.

Yes, Raden11 offers a weekly cashback program for active members. The cashback amount is calculated based on total net losses within a given period and is automatically credited to your account balance at the start of the following week. Details on the cashback program and percentages can be found on the Promotions.

There are a few possible reasons: the deposit did not meet the minimum amount required for the bonus, you did not select the bonus option at the time of deposit, or the promotion period has already ended. Refresh the page first and wait a few minutes. If the bonus still doesn't appear, contact our support team with your deposit confirmation.

A referral code can only be entered during the new account registration process. If you forgot to enter your referral code at sign-up and wish to claim it, contact the support team within 24 hours of registration with the code included. After that period, referral codes cannot be applied retroactively.

Raden11 offers an extensive and diverse game collection, including:

• Sports Betting – a wide range of popular sports
• Live Casino – baccarat, roulette, blackjack with real dealers
• Online Slots – hundreds of titles from international providers
• Fish Shooting – interactive fish shooting arcade games
• Bingo – exciting bingo games with jackpots
• Place a Bet – multiple real-time betting options

No need. All games on Raden11 can be played directly from your mobile or desktop browser without downloading any app. Our platform is optimized for modern browsers on both Android and iOS, ensuring a smooth and responsive experience across all screen sizes.

A few things to try: make sure your internet connection is stable (switch to WiFi if your mobile signal is weak), close other tabs or background apps, try clearing your browser cache, or update to the latest browser version. If the issue only occurs with a specific game, there may be temporary maintenance on the provider's end – try again in a few minutes.

Yes. All games on Raden11 use RNG (Random Number Generator) audited by an independent body. This ensures every game outcome is genuinely random and cannot be manipulated by any party – including our own platform. We are committed to fair and transparent gameplay for all members.

If you get disconnected during a game, any bets already placed will still be processed normally by the system. For Slots and casino games, the round in progress will be completed automatically by the server and the result will be reflected in your account balance once you log back in. If you notice any balance discrepancy, contact support with the time of the incident.

All data you enter on Raden11 is encrypted using 256-bit SSL/TLS protocols. Your personal data is never sold or shared with third parties without your consent. For full details on how we manage and protect your data, visit the Privacy Policy.

Open Account Settings after login, then select the Security. There you can enable 2FA via SMS or an authenticator app. Once active, every login from a new device will require an additional OTP code. We strongly recommend enabling this feature for optimal account security.

Take these steps immediately:

• Change your account password via the "Forgot Password" feature if you can still access your account
• Enable 2FA if not yet activated
• Contact raden11 support via live chat and report the incident
• Provide complete information such as your registered email and the approximate time of the incident

Our security team will help review access logs and take the necessary action.

Never. The Raden11 team will never ask for your password, OTP code, or payment card details via email, live chat, SMS, or any other channel. If anyone claiming to be from Raden11 requests such information, it is a scam. Ignore it immediately and report it to our official support team.